With more than 1,000 employees at 30 sites in Switzerland and Europe, the CSD Group is a dynamic company in constant growth. With our teams' ingenuity, skills and multidisciplinary approach, CSD offers innovative and sustainable solutions for our customers, with an added benefit for quality of life and the environment.

Your Responsibilities

• Analyze and resolve complex incidents & requests
• Analyze system logs
• Provide extensive ticket documentation
• Create and maintain IT service documentation (instructions manuals, FAQs, etc.)

Your profile

• Advanced troubleshooting of hardware and software
• Advanced knowledge of Windows desktop OS
• Good knowledge of Windows Server OS
• Basic understanding of IT infrastructure (networks, servers, storage)
• Deep understanding of Microsoft ecosystem
• Strong analytical and problem-solving abilities
• Self-organization and time management skills

Additional Benefits

• Extra holidays during the winter season
• Additional days off for overtime (if applicable)
• Company-funded French language lessons (twice a week, 1 hour during working hours)
• Funding for mandatory and/or additional professional or managerial training (subject to supervisor approval)
• Company events and team-building activities in both formal and informal settings
• Opportunities for business trips to meet colleagues and visit ongoing projects, depending on necessity

Others Advantages

• Individual attention to each employee
• Unified and supportive team of employees and managers
• Shared goals and values
• High standards of quality
• Career development opportunities through annual performance evaluations, which help define clear goals, training plans, and compensation discussion